Returns, Refunds & Consumer Policy
Effective Date: 16 July 2026
Welcome to Bintraa, a brand owned and operated by Crawalk Parental Private Limited. We are committed to providing quality products and a hassle-free shopping experience. Please read this Return & Refund Policy carefully before placing an order.
1. Company Details
Company Name: Crawalk Parental Private Limited
Brand Name: Bintraa
GSTIN: 08AAMCC7976N1ZM
2. Return Eligibility
We offer a 7-day return window from the date of delivery for eligible products.
A product will be eligible for return only if all of the following conditions are met:
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, manuals, accessories, free gifts (if any), and packaging are intact.
- The original invoice or order confirmation is available.
- An unboxing/opening video is provided for claims involving damaged, missing, incorrect, or defective products.
Return requests submitted after 7 calendar days from the date of delivery will not be accepted.
3. Valid Reasons for Return
Returns are accepted only under the following circumstances:
- Damaged product received.
- Incorrect product delivered.
- Missing item(s) in the package.
- Manufacturing defect.
- Size-related issue (where applicable).
All return requests are subject to verification and approval by Bintraa's support team.
4. Non-Returnable Products
The following products are not eligible for return, replacement, or refund unless required under applicable law:
- Liquidation or Clearance products.
- Personal Care products.
- Customized, personalized, or made-to-order products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
Special Policy for Liquidation Products
All liquidation products are sold on an "As Is" basis and are strictly non-returnable and non-refundable.
However, if you receive:
- a wrong product, or
- a product damaged during transit,
you must notify us within 24 hours of delivery by providing clear photographs and an unboxing video. After verification, Bintraa may, at its sole discretion, offer a replacement or refund.
5. Return Pickup
Depending on the availability of logistics services in your location:
- Bintraa may arrange a return pickup; or
- You may be requested to ship the product to our designated return address.
Return instructions will be shared only after the return request has been approved.
6. Shipping Charges
Return shipping charges depend on the reason for the return.
- If the return is due to our error (wrong product, damaged product, missing item, or manufacturing defect), Bintraa will bear the return shipping charges.
- For other approved returns, including eligible size exchanges, the shipping responsibility may vary depending on the circumstances.
Any original shipping charges paid at the time of purchase will be refunded only where the return is approved due to Bintraa's error or as otherwise required by applicable law.
7. Replacement Policy
Eligible products may be replaced subject to stock availability.
If the requested replacement product is unavailable, an appropriate refund will be processed.
Bintraa reserves the right to provide a refund instead of a replacement where necessary.
8. Refund Policy
Once the returned product has been received, inspected, and approved, the refund will be processed.
Refunds will be issued through Bank Transfer.
Refunds are generally processed within 5–7 working days after approval. However, the actual credit timeline may vary depending on banking procedures.
9. Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.
If a prepaid order is cancelled before shipment, the refund will be processed through Bank Transfer within the standard refund timeline.
10. How to Request a Return
To initiate a return request, please provide:
- Order ID
- Customer Name
- Registered Mobile Number
- Registered Email Address
- Reason for Return
- Supporting photographs, screenshots, or videos (where applicable)
Contact Details
- +91 82909 80767
- +91 63765 27453
11. Registered Office
Crawalk Parental Private Limited
H.No. 85, Gautam Villa, Ambedkar Nagar, Kunhadi, Kota, Rajasthan – 324008, India
12. Right to Reject Returns
Bintraa reserves the right to inspect all returned products before approving any return, replacement, or refund request.
A return or refund request may be rejected if:
- The product does not satisfy the eligibility criteria.
- The product is found to be used, damaged by the customer, altered, or missing original packaging or accessories.
- False, misleading, or fraudulent claims are identified.
The decision of Bintraa, following verification and in accordance with applicable consumer protection laws, shall be final.
13. Policy Updates
Bintraa reserves the right to amend, modify, or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
14. Acceptance of this Policy
By placing an order through Bintraa, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.